For answers to specific questions, please visit our Excavator or Homeowner FAQ pages
New York 811 Does Not:
Guess or approximate the location of digging or excavation work.
Please be precise when providing information about your dig site. This will ensure a smooth, safe and efficient locate process for everyone involved.
Physically mark lines.
New York 811 relays digging and excavation requests to our member network of utility companies and underground facility owners. Representatives from these member companies—NOT New York 811 personnel—are responsible for visiting the work site to mark their lines.
Occasionally a dispute may arise between an excavator and a utility or underground facility owner. Since we do not physically mark the lines, we cannot resolve disputes between excavators and our member network. We can, however, provide excavators and contractors with contact information for the facility owner (or the locating company the owner has hired to mark the lines).